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Class Communication Messages

There are several Communication Message for Classes. The default Subject, Body and Trigger information for each message is listed below. These may differ than what your System Administrator set up in the root LearnCenter. You have the ability to edit message defaults on a per-LearnCenter basis. See Editing Communication Messages and Communication Message - Automation for instructions.

Some messages can be configured using triggers and some with multiple action dates. The following table lists all available messages, and their action date and trigger availability.

Message Name	Recipient	Subject	Message Body	Before/ Upon/ After	Action Date	Configurable by Time Frame	Description	Trigger Available
Class Completion Certificate	User	Class Completion Certificate	Dear [[User First Name]] [[User Last Name]], You have completed the class [[Class Name]] and have obtained the attached certificate. Please view and print the attached certificate for your own records.	Upon	Date Completed	Yes	This message is sent to Users upon completion of a Class.	Yes
Class Completion Certificate	User	Class Completion Certificate	Dear [[User First Name]] [[User Last Name]], You have completed the class [[Class Name]] and have obtained the attached certificate. Please view and print the attached certificate for your own records.	Upon	Class Completion Date	No	This message is sent to Users upon completion of a Class to which a Certificate is mapped.	No
SCORM Class Content Change	User	Class Contents Changed	Dear [[User First Name]] [[User Last Name]], The content of the class - [[Class Name]] has been changed. Please retake this class.	Upon	Date Changed	Yes	This message is sent to the User when the content of the SCORM Class is changed (only if the User selects to send this message while re-importing the same Class through SCORM importer).	Yes
Supervisor Class Survey	Supervisor	Survey Follow-up sent to [[User First Name]] [[User Last Name]] for Class	Dear [[Supervisor First Name]] [[Supervisor Last Name]], A follow-up survey [[Survey Name]] has been sent to [[User First Name]] [[User Last Name]].	Upon	Survey sent to User	No	This message is sent to the User's supervisor after the survey follow-up message is sent to the User.	No
Supervisor Class Survey Followup	Supervisor	Supervisor Survey Follow-up for Class	Dear [[Supervisor First Name]] [[Supervisor Last Name]], The User [[User First Name]] [[User Last Name]] has completed a class [[Class Name]]. Please complete the survey [[Supervisor Survey Name]] for this class.	After	Date Completed	No	This message is sent to the User's supervisor after the User completes a Class. (and if that Class has a follow-up survey for supervisor)	No
User Class Survey Followup	User	Survey Follow-up for Class	Dear [[User First Name]] [[User Last Name]], Please complete the survey [[Survey Name]].	After	Date Completed	No	This message is sent to the User after s/he completes a Class (and if that Class has a follow-up survey).	No