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Course Communication Messages

There are several Communication Message for Courses. The default Subject, Body and Trigger information for each message is listed below. These may differ than what your System Administrator set up in the root LearnCenter. You have the ability to edit message defaults on a per-LearnCenter basis. See Editing Communication Messages and Communication Message - Automation for instructions.

Some messages can be configured using triggers and some with multiple action dates. The following table lists all available messages, and their action date and trigger availability.

Message Name	Recipient	Subject	Message Body	Before/ Upon/ After	Action Date	Configurable by Time Frame	Description	Trigger Available
Course Completion	Supervisor	[[User First Name]] [[User Last Name]] has completed a course	Dear [[Supervisor First Name]] [[Supervisor Last Name]], [[User First Name]] [[User Last Name]] has completed a course - [[Course Name]].	After Upon	Date Completed	Yes	This message is sent to the user's supervisor when he/she completes a course.	Yes
Course Completion Certificate	User	Course Completion Certificate	Dear [[User First Name]] [[User Last Name]], You have completed the course [[Course Name]] and have obtained the attached certificate. Please view and print the attached certificate for your own records.	Upon	Course Completion	No	This message is sent to Users when they complete a Course to which a Certificate is mapped.	No
Course Start	Supervisor	[[User First Name]] [[User Last Name]] has started a course	Dear [[Supervisor First Name]] [[Supervisor Last Name]], [[User First Name]] [[User Last Name]] has started a course - [[Course Name]].	Upon	Date Started	Yes	This message is sent to the user's supervisor when he/she starts a course.	Yes
SCORM Course Content Change	User	Course Contents Changed	Dear [[User First Name]] [[User Last Name]], The content of the course - [[Course Name]] has been changed. Please retake this course.	Upon	Changed Date	Yes	This message is sent to the user when the content of the course is changed/re-imported (only if the user selects to send this message).	Yes
Supervisor Survey	Supervisor	Supervisor Survey Follow-up for Course	Dear [[Supervisor First Name]] [[Supervisor Last Name]], The user [[User First Name]] [[User Last Name]] has completed a course [[Course Name]]. Please complete the survey [[Supervisor Survey Name]] for this course.	After	Date Completed	No	This message is sent to the user's supervisor after the user completes a course. (and if that course has a follow-up survey for supervisor)	No
Supervisor Survey Followup	Supervisor	Survey Follow-up sent to [[User First Name]] [[User Last Name]] for Course	Dear [[Supervisor First Name]] [[Supervisor Last Name]], A follow-up survey [[Survey Name]] has been sent to [[User First Name]] [[User Last Name]].	Upon	Date Sent	No	This message is sent to the user's supervisor after the survey followup message is sent to the user.	No
User Survey Followup	User	Survey Follow-up for Course	Dear [[User First Name]] [[User Last Name]], Please complete the survey [[Survey Name]].	After	Course Completion	No		No