You are here: eCommerce > Processing Refunds

Processing Refunds

You provide Users with refunds on purchases made through the eCommerce functionality.

Access to this functionality is only available if you have been granted the Process Refunds sub User Permission of Manage eCommerce. See eCommerce User Permissions for instructions on granting and denying this permission.
If you are using PayFlow Link as your partner, the steps for processing a refund differ from those below. See the section below called Processing Refunds When PayFlow Link Is Your Partner for instructions.

On the ControlPanel:

  1. Click   on the eCommerce menu to expand it.
  2. Click Refunds.

All outstanding refunds are displayed on this page. To narrow the results, you can search for specific refund requests by using any of the search fields in the Filters section. These filters include:

  1. Select a Product Type from the drop-down list:
  1. Type the Order #.
  2. Click the Order Date From calendar and select the start date range for the refund.
  3. Click the Order Date To calendar and select the end date range for the refund.
  4. Type the Customer Name.
  5. Type the Username.
  6. Click Search. Refunds matching the search criteria display in the Orders List section.

  1. Click next to the order you want.
  2. Select the check boxes next to the items you want to refund.
  3. Type the Refund Amount for each item selected.
  4. If necessary, revoke a license by clicking the check boxes next to the appropriate username.
  5. Click Process Refund.

Processing Refunds When PayFlow Link Is Your Partner

If you are using PayFlow Link to process payments, there is a different procedure for processing refunds. Notice that instructions for this procedure appear in the Instructions section on the Manage Refund for Order page.

  1. Use the filters to locate an order.
  2. Click next to the order you want.

  1. Select the check boxes next to the items you want to refund.
  2. Type the Refund Amount for each item selected.
  3. If necessary, revoke a license by clicking the check boxes next to the appropriate username.
  4. Click Process Refund. The following window opens.

Notice that a Purchase Transaction # is displayed. This number must be entered in PayPal Manager. If you are using Microsoft® Internet Explorer as your browser, you can click to copy the number to your clipboard. Then simply paste (ctrl+v) the copied information to the appropriate field in PayPal Manager.

To quickly access PayPal Manager, click the Click the PayPal Manager link at the top of the window. Log in and follow the prompts on the PayPal Manager pages to process the refund.

Consult PayPal documentation if you need assistance with processing refunds on their site.

When you complete the refund here, you are given the Refund Transaction # and Refund Authorization #. Copy and paste those numbers to (or write them down and re-type them in ) the fields in the LearnCenter Refund Authorization pop-up window. Click Process Refund. The refund is processed. The Refund Transaction # and Refund Authorization # both appear on the eCommerce - View Refunds page and in the .CSV or Excel Spreadsheets that you export.

Related Topics IconRelated Topics

 

Copyright © 2010-2018, Oracle and/or its affiliates. All rights reserved.